This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL and licensed under the Anjouan Gaming Authority (licence number ALSI-202509029-FI1), collects, uses, stores, and protects your personal information when you use our web platform. These practices apply fully to all players, including those residing in the United Kingdom.

We are committed to handling your data with care and transparency. Please read this page carefully so you understand what information we hold about you and how it is used.

What We Collect and Why

When you create an account with us, we collect personal information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations to the regulatory authority that licences us. During transaction processing, we may also collect records of the payment methods you use — including card details handled through our payment gateways — solely to facilitate secure and accurate financial activity on your account.

We do not collect more information than we need. Every piece of data we ask for has a specific operational or compliance purpose, and we do not use it for anything beyond those stated purposes without informing you first.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption across our web platform, and all information is held on secure servers with restricted internal access. Only staff members who genuinely need to access your data in order to carry out their role are permitted to do so, and those individuals are bound by confidentiality obligations.

We share your information with third parties only in strictly limited circumstances. These include payment gateway providers who process your transactions, identity verification services that help us confirm your details during account registration, and regulatory or law enforcement authorities where we are legally required to disclose information. We do not sell your personal data to any third party, and we do not share it for marketing purposes without your explicit consent.

Following account closure or a period of inactivity, we retain your data for as long as required by applicable law and regulatory standards. In practice, this typically means we hold records for a minimum of five years after your last activity, in line with anti-money laundering requirements. Once the applicable retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where there is no legal obligation for us to keep it. To exercise any of these rights, please contact us through our customer support channel. We will respond to your request within a reasonable timeframe and will keep you informed throughout the process.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will notify you via the email address associated with your account or by displaying a clear notice on our web platform. Continued use of the platform following any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

If you have any concerns about how we handle your data that we have not been able to resolve, you have the right to raise a complaint with the relevant data protection authority in your country of residence.